25 hrs
Time saved per week
95%
Quote turnaround (faster)
~10x
Return on spend
The Challenge
Based in Perth and servicing thousands of domestic and commercial customers across Perthshire, Edinburgh, Dundee, Fife and beyond, DirectShine's office team was spending significant hours each week on payment reconciliation, quote preparation, and customer queries across BigChange, Xero, and email. Time that could be better spent on growing the business and improving customer success.
The Solution
Tradestack's AI workforce now co-works with the office team across five areas of the operation. Quoting, customer service, customer retention, payment reconciliation, and customer feedback are all handled in the background, connected directly to BigChange, Xero, WhatsApp, and email. The team now focuses on strategic work, customer relationships, and business growth.
The AI workforce handles the repetitive work in the background while we focus on customers and growth. It's like having an extended back-office team that never drops the ball.
David MacDonald
Owner, DirectShine
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